New Deputy Bank of Israel Supervisor Appointed After Extensive Search

The Bank of Israel has appointed Tal Harel Matityahu as the new Deputy Supervisor of Banks and head of the Customer Bank Department within the banking supervision division. Matityahu, who has been with the Bank of Israel for approximately 24 years, brings extensive experience from various senior roles in banking supervision. Her previous positions include Deputy Supervisor and Head of Technology, Innovation, and Cyber, head of the Supervisor of Banks' staff, manager of the Strategy and Special Projects unit, and manager of the Consumer Regulation unit.

In her prior roles, Matityahu spearheaded significant consumer-focused projects aimed at benefiting banking system customers. Notable initiatives she led include the "Bank to Bank in a Click" transition, the "Otzar Hachaim" project to locate dormant bank accounts, the development of support plans for customers during emergencies, measures to reduce fraud, and financial education programs for senior citizens.

The Customer Bank Department focuses on the interface between the banking system and the public, addressing sensitive issues such as fairness, transparency, service, product accessibility, and customer rights. In her new capacity, Matityahu will lead the department's activities and shape supervisory policy in these areas, emphasizing fairness and promoting a competitive and innovative environment that benefits consumers.

Supervisor of Banks, Daniel Hachiasvili, welcomed the appointment, stating, "The Customer Bank Department is at a crucial intersection between the work of supervision and the public. It works extensively to address significant challenges and advance measures in fairness, service, competition, and innovation. I am confident she will make a significant contribution to the supervisory work and to strengthening public trust in the banking system."

Matityahu commented on the challenges ahead, saying, "Public trust in the banking system is a cornerstone of its existence. To maintain this, the banking system must continue to strengthen fairness towards its customers, operate with transparency and responsibility, and provide every customer with the ability to make informed decisions and realize their rights. I see this role as a public mission."