Volt Delivery Service Given 30 Days to Address Rider Safety Concerns
Israel's National Road Safety Authority has issued a stern ultimatum to the food delivery company Volt, demanding a comprehensive plan within 30 days to mitigate the dangers posed by its delivery riders. The authority cited numerous traffic violations by Volt couriers, including riding on sidewalks, driving against traffic, running red lights, using phones while riding, and lacking proper identification.
A survey of 100 Volt riders in Israel revealed that every respondent had experienced at least one accident during their work, coinciding with a rise in accidents over the past three years. Enforcement operations have also shown many riders operating illegally, some without meeting age or fitness requirements, and Volt's company attire makes it difficult to identify the type of vehicle used.
The Authority contends that while Volt is not a law enforcement body, its incentive and payment models, which prioritize speed and delivery times, may encourage riders to make dangerous decisions. The Authority is calling for measures such as full identity verification, screening mechanisms, safety training, an accessible complaint system, a review of the reward system, the establishment of safety metrics, and increased cooperation with authorities.
Motty Adar'i, chairman of the National Road Safety Authority, warned in his letter, also sent to Transportation Minister Miri Regev and other senior officials, that if Volt does not implement systematic internal measures, the Authority will pursue legal proceedings to examine the couriers' status and the company's responsibility to them and the public.
Volt responded by welcoming the opportunity to work with the Authority on safety enhancements. The company stated that a broad safety program has been in place since 2023, including numbered bags, training, public feedback channels, and collaborations. Volt expressed willingness to advance practical solutions at national and local levels for the benefit of all road users.
