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HOT Cancels 11-Year-Old Debt Claim After Customer Disconnection Error
How 2 Israeli newsrooms covered this story — translated into English and compared side by side.
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First reported by N12 · 42 minutes ago
What happened
Nitzan Kider tried to cancel her HOT subscription in 2015 but was mistakenly kept on the books until 2024, leading to a wrongful debt claim in 2026. After media intervention, HOT canceled the 1,000-shekel charge and apologized for the error.
- 01HOT mistakenly kept a customer subscribed for 11 years after cancellation in 2015.
- 02Customer was charged for a year post-cancellation without notification.
- 03In 2026, HOT demanded 1,000 shekels for unreturned equipment after 11 years.
- 04Customer disputed the claim, revealing company records showed disconnection only in 2024.
- 05HOT apologized and canceled the debt following media exposure.
- 06HOT attributed the issue to a technical fault and resolved it directly with the customer.
Summary translated & synthesized from the sources below by baba. Read each original for the full report.
Full coverage · 2 outlets
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