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Customer in Bnei Brak Claims Food Was Picked Up From Floor in Wolt Delivery Incident

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By חיים בלוי

First reported by Channel 13 · Jul 21, 2026

What happened

A Bnei Brak customer claims her 480-shekel sushi order from Wolt was contaminated after the delivery person picked up food from the floor. After a delayed refund process, Wolt credited her full amount plus compensation and apologized for the incident.

01Bnei Brak customer alleges sushi delivery was contaminated after food fell on the floor and was picked up by the courier.
02The 480-shekel order arrived incomplete and disorganized, prompting health concerns.
03Customer contacted Wolt demanding a full refund; process took hours with mostly automated responses.
04Wolt initially offered a 50% refund, which the customer rejected, insisting on full reimbursement.
05After three hours, Wolt credited her full amount plus 15 shekels compensation as app credit.
06Wolt apologized, citing a torn delivery bag and pledged to improve service standards.

Summary translated & synthesized from the sources below by baba. Read each original for the full report.

In this story

OrganizationsWolt