Bank Hapoalim Faces Credit Card Outage Affecting Customers Nationwide

Bank Hapoalim experienced a technical malfunction on the morning of June 15, 2026, causing many customers' credit cards to be declined at various businesses across Israel. Customers reported difficulties using their cards, with some noting that other family members' cards worked while theirs did not. Additionally, there were significant delays in reaching the bank's customer service, which acknowledged the issue and informed customers that the problem would be resolved by the following day. The bank later clarified that the disruption was due to a technical update that inadvertently disabled credit card usage for some clients. Bank Hapoalim confirmed awareness of the situation and stated they were actively working on a fix, expecting to fully resolve the issue within approximately two hours from the time of the report. In an official statement, the bank described the incident as a "localized malfunction" and assured customers that service would be restored shortly.