How to Save Thousands After Your Flight Is Canceled at Ben Gurion Airport

Recent flight cancellations amid ongoing security concerns have made summer vacations more stressful for many travelers at Ben Gurion Airport. Despite the frustration, experts advise passengers not to panic or immediately cancel their tickets or buy new ones. Instead, they recommend understanding the situation, knowing your rights, and exploring available alternatives before taking action.

The key first step is to determine who canceled the flight. If the airline cancels, passengers are usually entitled to either a refund or an alternative flight, depending on the ticket type and applicable laws. However, if the passenger cancels first, they may face cancellation fees or lose some rights. Therefore, it is often better to wait for the airline's official cancellation.

Passengers should also check the type of ticket purchased, as flexible tickets offer different options compared to non-refundable or restricted ones. Many airlines have introduced flexible policies during uncertain times, allowing free changes or cancellations, so travelers should verify these policies on the airline’s website or customer service before making decisions.

When offered an automatic alternative flight, passengers should not accept it immediately. There may be better options such as earlier flights, routes through different airports, or flights with other airlines. Once an alternative is confirmed, changing it later can be difficult.

Buying a new ticket hastily is a common mistake. Before spending money on a replacement ticket, passengers should confirm if the airline is obligated to provide a solution or if other alternatives exist. Quick independent purchases can complicate refund claims later.

Finally, keeping all documentation such as booking confirmations, cancellation notices, receipts, and communications with customer service is crucial for claiming refunds or exercising rights. Airlines and travel agencies are tested most during disruptions, and their responsiveness can significantly affect the outcome.

Gilead Arditi, co-CEO of SkyGini, emphasizes the importance of staying calm, gathering information, and making informed decisions to minimize financial loss and stress during flight cancellations.