New Israeli Law Mandates Voice Messages for Those Without SMS Capability
A new amendment to Israel's digital communications law will require major government bodies to send voice messages to citizens whose phones cannot receive SMS. This change aims to bridge the digital divide for individuals using "kosher phones" or other devices that do not support text messages, ensuring they receive important information from public institutions.
The law, which takes effect on July 20, 2026, initially applies to the National Insurance Institute, the Tax Authority, and the Population and Immigration Authority. These agencies will be obligated to send a recorded voice message when a citizen's phone number is not capable of receiving SMS. This measure is particularly relevant for those who rely on basic phones or are less digitally savvy, as government services increasingly move online.
The legislation addresses a gap created by the digitization of public services, which previously excluded individuals without smartphones or SMS-compatible devices. The new system will allow these citizens to receive information about benefits, taxes, and other government services via voice messages, which can be replayed for up to 30 days by dialing back the originating number.
The implementation will be gradual, spanning three years from the effective date, allowing the designated agencies to adapt their systems. The law also includes provisions for reporting on digital services offered in Arabic, Russian, and Amharic, aiming to improve accessibility for diverse population groups. The goal is to ensure that essential government communications reach all citizens, regardless of their technological means.
