Israel's Public Transport Faces Crisis Amid Surging Demand and Driver Shortage

Israel's public transportation system is experiencing a significant surge in passenger numbers, but this growth is straining the infrastructure and exacerbating existing problems. Operators are grappling with overcrowding, insufficient infrastructure, a lack of unified coordination, and a critical shortage of drivers.

Amir Kinan, vice president of "Eged's" bus division, highlighted the scale of the challenge, stating that the company transports approximately one million passengers daily, accounting for about 25% of Israel's public transport volume. "Eged" currently maintains a high service standard, fulfilling 99.5% of scheduled routes with 99% on-time accuracy, key factors for passenger trust.

The demand is also rising for rail services. "Israel Railways" is modernizing its fleet, with new electric trains increasing capacity by 30-40% over older diesel models, capable of carrying around 2,000 passengers each. Shahar Weisman, head of service and customer experience at "Israel Railways," noted that efficient, safe, and punctual service drives passenger choice.

Accurate information is also crucial for passenger confidence, according to Tom Ofenheime, vice president of "Rav-Kav Online." The "Rav-Kav" system remains vital for those not using smartphones for payment and serves as a platform for passenger benefits.

In Haifa, public transport usage is only 20%, according to Yael Shenar, chair of "Carmelit" and a Haifa city council member. She attributed this to the lack of seamless "door-to-door" connectivity between different transport modes and accessibility issues for people with disabilities. Shenar also raised the issue of public transport operation on Saturdays, arguing that to encourage a shift from private cars, service must be available seven days a week.

The most pressing issue remains the driver deficit. "Today there is a shortage in almost all regions of the country. Without drivers, it is impossible to provide service and expand operations," Kinan stated. Uri Matoki of the Histadrut labor union suggested solutions including higher salaries, a shorter work week, measures against violence towards drivers, and improved working conditions to attract new staff.

While the system is gradually increasing capacity, implementing digital solutions, and enhancing real-time information, demand is outpacing the industry's capabilities. The central question is whether the state and operators can effectively address the driver shortage to make public transport a viable alternative to private vehicles.