TV Providers Often Don't Disclose Shared Responsibility for Service Quality

Many television service providers in Israel do not fully disclose that optimal viewing quality depends on both the internet provider and the TV service provider working in tandem. Viewers often experience issues like "freezing" or lagging audio, mistakenly blaming their TV provider when the problem could stem from their internet connection, or vice versa.

This confusion arises because modern TV services, whether on smart TVs, phones, or set-top boxes, rely on internet connectivity. When two separate companies supply these services, each is only responsible for their part of the chain. This leads to a common scenario where customers are bounced between support teams, with each company claiming their service is functioning correctly and attributing the problem to the other provider.

Recognizing this complexity, a growing trend in Israel is for consumers to opt for a single operator that provides both internet and television services. This simplifies troubleshooting, as there is only one point of contact, one bill, and one company accountable for the overall service quality. The article highlights the benefit of round-the-clock customer support in native languages, which streamlines problem resolution.

Redmax TV, operating in Israel for over 13 years, offers a bundled package combining fiber-optic internet and television services. Their "All Inclusive" promotion includes free installation, equipment, over 230 channels (with more than 150 in Russian), a 14-day program archive, a video library, and the ability to sync viewing across up to five devices. The service costs 169 shekels per month, with no long-term contracts or hidden fees, and features 24/7 customer support in Russian.