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Home Center Customers Face Delivery Delays and Poor Service After Online Purchases

How 2 Israeli newsrooms covered this story — translated into English and compared side by side.

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First reported by Mako · Jun 28, 2026

What happened

Home Center customers in Israel report significant delivery delays and poor customer service after online purchases, with many unable to receive products or human assistance. The Consumer Council reminds buyers of their rights to refunds and compensation. Home Center attributes issues to a surge in orders and says it is improving service.

01Home Center customers face long delivery delays and lack of human customer support after online orders.
02Customers report automated responses, unhelpful store staff, and missing products despite payment.
03Some buyers had to repurchase items physically available in stores due to refusal to release them.
04Israeli Consumer Council states consumers can cancel orders and demand full refunds for non-delivery.
05Home Center cites order surge during Passover and limited workdays as causes for delays.
06The company claims to have increased logistics and support efforts and offers multiple customer contact channels.

Summary translated & synthesized from the sources below by baba. Read each original for the full report.

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