Local governments unveil digital tools to modernize municipal services

At the Local Government Conference, MUNIEXPO 2026, set for June 23 to 24 at Expo Tel Aviv’s Hall 2, Israel’s central and local decision-makers will gather to showcase municipal innovation projects. The event will highlight how local authorities are moving toward a more advanced, data-driven digital era, with new systems already affecting daily life for millions of residents.

One flagship initiative is MuniBox, a digital wallet developed through a partnership between the Local Government Center and PayBox. Jerusalem will be the first city to adopt it this month, initially for school-related payments, allowing parents to manage all education fees from their phones, receive real-time alerts, and track municipal charges in one place. Jerusalem Mayor Moshe Lion said the launch is a major shift that will replace cumbersome bureaucracy with a smarter, more accessible service, and that the platform will later expand to other areas.

Another project, called HaMesayaat, was created to address staff shortages in public services. The digital platform is designed to recruit and manage temporary workers for jobs such as education aides, engineers, and matriculation preparers. It lets candidates join a national pool if they meet the requirements and offers flexible, short-term work without long commitments. Kadima-Zoran Council head Keren Green said it helps municipal systems respond in real time to shortages that can disrupt entire days of service.

A third system, MuniForce, gives municipalities a data-based management platform for resident requests, internal workflows, and information handling. Built with a public-sector CRM on Salesforce technology, it also includes low-code and no-code tools for faster custom development and automation. Kafr Qasim is among the first local authorities joining the rollout. Mayor Haytham Taha said it will improve decision-making, service continuity, and efficiency, while saving hundreds of thousands of shekels that can be redirected to residents. Local Government Center chairman Haim Bibas said innovation is now a necessity, not a luxury, and CEO Liron Doron Levy said the projects strengthen resilience, narrow social gaps, and improve emergency and routine service.