With 72 Million Trips a Year, Israel Railways Has Become One of Israel’s Preferred Ways to Travel
In 2025, Israel Railways set a new record in its history, with about 72 million trips made across the country, an increase of about 10 percent compared with the previous year. Tel Aviv HaShalom Station remained the busiest station in Israel, with more than 17 million passengers a year, followed by Tel Aviv Savidor Center and Jerusalem Yitzhak Navon Station. In December alone, more than 7.3 million trips were recorded, a new monthly record, and on one day in December nearly 376,000 passengers used the train. Israel Railways | Archive (Photo: Chaim Goldberg/Flash90)
Behind the surge in passenger numbers is a combination of expanded service, new electric trains, longer trains and increased service frequency. For many people, the train has become a regular alternative to the private car in recent years, especially for commuting to work, going to study, or simply going out with the family, thanks to the ability to reach city centers without looking for parking and without long traffic jams. Major stations across the country continue to record growing demand, and the high volume of trips reflects the train’s expanding place in Israel’s transportation system.
On the economic side, the train offers a particularly cost-effective travel model compared with the cost of fuel, a rental car or paying for parking. Children up to age five travel free, while teenagers up to age 18 receive half-price fares when using a Rav-Kav card. Senior citizens classified under the “Zahav Kav” profile are entitled to free travel under the “Transportational Justice” reform. In addition, there is no extra charge on trains for strollers, suitcases or large bags, and they are stored on designated luggage shelves.
Accessibility and service are another key component of the travel experience. Israel Railways operates an extensive assistance system for passengers with mobility disabilities or older adults who need help, and all stations and carriages are accessible. By prior coordination with the service center, passengers can receive personal accompaniment by station staff from the entrance to boarding in the carriage. In order to ensure the safety of all passengers, Israel Railways has launched a new campaign to refresh the safety and conduct rules in stations and carriages. The campaign emphasizes personal responsibility, consideration for other passengers, and adherence to safety and conduct rules that will improve the travel experience.
The train reminds passengers to wait behind the yellow line until the train comes to a complete stop, keep an eye on children throughout their stay at the station, and allow passengers to get off the carriages before boarding. During the trip, passengers are asked to keep the carriages clean, avoid disturbing the surroundings, and follow the instructions of train crews and security personnel. For travel planning, it is recommended to arrive at the station after purchasing a ticket or validating in advance. In addition, according to police and fire department instructions, the Jerusalem line is limited to 1,200 passengers per train. The required voucher is issued free of charge and can be ordered in advance on the website, in the app, or at service counters at stations.
