Land Enforcement Authority rolls out AI agents as part of digital transformation
The Land Enforcement Authority is accelerating its move toward artificial intelligence. The authority has integrated smart agents into its “Eretz” core system in an effort to streamline its work.
The Land Enforcement Authority is advancing a technological initiative to incorporate advanced AI services into the organization’s core processes. As part of the move, the authority is deploying intelligent agents based on Salesforce’s Agentforce platform, with the aim of improving its operations, increasing enforcement effectiveness and shortening the time needed to handle different cases.
The agents are integrated into “Eretz,” the authority’s main work system, which serves all districts nationwide. Using the smart agents, information can be consolidated from different sources, data can be analyzed and real-time insights can be presented to inspectors and managers. The initiative also includes geographic information system, GIS, capabilities that will enable spatial segmentation and data analysis by areas and types of offenses.
One of the core processes in which the agents will assist is preparing case files for demolition orders in cases of illegal construction, by collecting relevant information, organizing materials, summarizing data and guiding inspectors in preparing the required documents.
Asaf Efron, head of the Strategy, Information and Technology Division, said, “This is a significant move as part of the authority’s digital modernization process. Introducing advanced AI services into core processes is intended to streamline work processes, shorten case-handling times and assist inspectors and managers in information-based decision-making.”
Efron added, “The authority handles thousands of cases across the country, and the new system enables smart, centralized management of information while synchronizing all data sources. Integrating AI agents into core systems will allow us to improve enforcement work, make processes more efficient and provide better, faster and more advanced service to the public and professional bodies.”
Safety and control mechanisms have been defined for the AI agents to ensure reliable operation aligned with the authority’s professional and legal requirements. The vision behind the move is to enable the authority’s inspectors and managers in the future to interact fully with information systems from the field through a single central agent.
The authority said the new system, which handles thousands of cases across the country, will enable smart, centralized management of information with full synchronization among all existing data sources in the organization.
Head of the Technology Division at the Finance Ministry, Shai Kiviti, welcomed the move, saying, “We are very proud to be partners in such a significant digital transformation initiative at the Land Enforcement Authority. The integration of the artificial intelligence agent into the authority’s core systems demonstrates the real potential of artificial intelligence technologies in public service. This is another step that places at the center our commitment to lead the digital modernization of the government and provide smart tools to public bodies serving the Israeli citizen.”
Iti Margalit, regional vice president and head of Salesforce Israel’s business operations, added, “Public organizations today are dealing with enormous volumes of information and with a need to make decisions faster and more accurately. Integrating Agentforce into the work processes of the Land Enforcement Authority makes it possible to centralize information from different sources, streamline complex processes and provide inspectors and managers with smart tools that help them in their daily work. We are seeing more and more public sector bodies understand that AI agents are not just a service tool, but a platform that makes it possible to change the way organizations work and manage information, and ultimately affect the provision of better and more efficient service and response to the citizen.”
