PassportCard markets a lounge-access benefit for travelers whose flights are delayed by more than 90 minutes, and says it is available at more than 600 airports worldwide. But for Israeli customers at Ben Gurion Airport, the main airport they use, the service is currently unavailable, leaving them outside the lounge precisely when delays, cancellations and heavy congestion make it most useful.
The article says that in New York, London, Paris and Dubai the perk exists, but not in Israel. That creates a gap between the company’s promise and the reality faced by passengers waiting at their home airport, where they can spend long, uncertain hours without the comfort the insurance advertises. The piece argues that this is not a minor benefit, but one of the company’s central selling points.
According to the report, the lounge service did operate in Israel until the beginning of 2026. PassportCard says it was halted because of changes in ownership of the Ben Gurion Airport lounges and a renovation period in the terminals. Customers, however, say the explanation no longer convinces them, since months have passed, summer traffic is rising and the service still has not returned.
The company said, "PassportCard provides lounge entry service at more than 600 airports around the world for insured customers whose flights are delayed by more than 90 minutes. This service was also provided at Ben Gurion Airport until the beginning of 2026, due to changes in ownership of the lounges at Ben Gurion Airport and a renovation period. The company is working to restore the service as soon as possible."
