Israeli Journalists Report Arbitrary WhatsApp Account Bans

Journalists and media professionals in Israel are experiencing sudden and unexplained bans from WhatsApp, with many incidents occurring after attempting to log into WhatsApp Web. While some accounts are restored after an appeal, others face repeated or permanent suspensions. These bans are particularly disruptive for journalists who rely on WhatsApp for communication with sources, receiving information, and maintaining professional contacts. The WhatsApp Web feature is also a crucial daily tool for managing correspondence from computers.

Avi Gadlovich, deputy editor-in-chief of B'hadrei Haredim, described his account being blocked without prior notice or clear explanation after trying to access WhatsApp Web. His account was restored within hours after an appeal, but he has heard similar stories from other journalists and professionals, some of whom faced permanent bans. Gadlovich criticized WhatsApp's arbitrary blocking mechanism, stating that a company at the forefront of technology should not block users without clear reasons or a transparent process, especially when it impacts livelihoods.

Eli Hirschman, a reporter for Channel 12 News, also had his account suspended after attempting to sync his phone with the browser, a daily routine. After submitting a request for review, his account was reactivated within six hours. He has since stopped syncing his phone with his computer due to the recurring issues.

Yoeli Breim, a reporter for Channel 13 News, has experienced similar blocks multiple times, including recently after trying to use WhatsApp Web. He noted that while initially alarming, his account was always restored. Breim suggested that some bans might be triggered by malicious reporting from individuals who dislike his work, or by excessive messages from unknown numbers.

Moses Weisberg, editor-in-chief of B'hadrei Haredim, faced two consecutive bans within a short period, with his account being blocked, restored, and then blocked again shortly after. He expressed concern about the possibility of a permanent ban, which would significantly hinder his work.

An automation business owner reported speaking with about 20 users who experienced similar bans after attempting to scan the QR code for WhatsApp Web. He himself was permanently banned within seconds after trying to log in.

Amidst these reports, WhatsApp is reportedly testing a new feature to warn users about unofficial Web versions and direct them to the official service. This development raises further questions about how WhatsApp identifies and handles browser-based connections, especially given the reported bans linked to the official WhatsApp Web.