Leumit Health Services Tops Israeli Health Fund Satisfaction Rankings Amid System Challenges

Leumit Health Services has been ranked first in the 2026 health fund satisfaction survey conducted by Midrag, based on 7,252 verified customer reviews across four health funds. The ranking evaluates 16 parameters related to service quality, availability, and treatment, highlighting Leumit's leading position despite the Israeli healthcare system facing significant challenges such as heavy workloads and appointment shortages.

The survey noted an overall increase in satisfaction since 2019 but reported sharp declines in specialist appointment availability in other funds. Leumit has been actively strengthening its mental health infrastructure, responding to increased demand following ongoing conflict and rising mental health needs. The fund is developing a digital triage system in collaboration with Diagnostic Robotics to better prioritize mental health referrals based on urgency and complexity.

Recent Ministry of Health data also show Leumit consistently achieving the shortest waiting times in child development services, including physiotherapy, occupational therapy, social work, speech therapy, and developmental psychology. For example, Leumit's waiting time for speech therapy is 2.4 months, significantly shorter than other funds.

Leumit attributes its success to continuous investment in service improvement, expanding digital services, enhancing community clinics, and fostering personal connections between medical staff and insured members. The fund's management emphasized that the top ranking reflects public trust and motivates ongoing efforts to improve accessibility, professionalism, and personalized care across Israel.

This achievement underscores Leumit's role as a trusted healthcare provider during a period when quality medical service is a critical concern for Israeli citizens.