Over One-Third of Israeli Government Services Still Not Fully Digital in 2025

The National Digital Directorate of Israel has published a comprehensive mapping of 4,562 government and local authority services, revealing that by 2025, only about 65% of these services are accessible online. Despite legal requirements from the 2018 Digital Communication with Public Bodies Law mandating full digital accessibility for common services, hundreds remain unavailable digitally, including key services such as passport applications and changes to identity card attachments.

The report highlights that 1,174 services are classified as common, with high demand including vehicle license renewals, land registry extracts, identity card requests, driving licenses, disability permits, daycare registrations, tax reporting and payments, and tax coordination. Additionally, 4,255 types of documents are required from the public during government procedures, with 1,866 originating from other government bodies, indicating significant potential for improving inter-agency data sharing to reduce redundant document submissions.

The mapping also categorizes services by target audience: 1,940 services are for residents only, 1,721 for businesses or organizations, and 889 serve both groups. However, 116 services legally required to be digitized remain offline, and 138 services are only accessible via email rather than through digital forms as mandated. Notably, services such as identity card applications, passport requests, work visa applications, changes to personal details, religious exemption from military service, name changes, kosher certification, and Israeli transit permits are still not fully digital.

Officials attribute delays to the time needed for public sector bodies to implement necessary infrastructure changes, with the goal of full digital transformation in the coming years. The National Digital Directorate views this initial mapping as a foundational step to provide the government with a clear overview of public services, assess their digital maturity, understand documentation requirements, and develop infrastructure for ongoing improvements and bureaucracy reduction.

The report also lists the ten most common services used digitally, with debt payments and enforcement procedures topping the list. The ministries with the largest number of digital services include the Ministry of Education (343 digital services), Ministry of Justice (325), Tax Authority (298), Ministry of Transport and Road Safety (210), and National Insurance Institute (203). Overall, the Ministry of Education leads with 562 total services offered to the public, followed by the Ministry of Justice and Tax Authority. This report marks the first year of implementing the 2018 law and serves as a baseline for further enhancement of Israel's public digital services.